Joliet utility bill payment system down for service starting July 20

7/19/2016, midnight
The online and phone payment system is expected to return to service on July 26.

In order to better serve our customers, the City of Joliet is upgrading its current Water and Sewer computer system.

Due to the upcoming changes, and beginning at 4:00 PM Wednesday, July 20, 2016, customers will be unable to access the online payment or the IVR (automated phone payment) functions.

Customers may make their cash, check, credit and/or debit card payments in person at City Hall, or, they may call Customer Service at (815) 724-3820 to make credit or debit card payments.

Online and IVR payments are anticipated to be available again by 8:00 AM Tuesday, July 26, 2016.

During this period of transition, longer than normal wait times are to be expected. We apologize for the inconvenience, and thank you in advance for your patience.