Walmart opens first Training Academy
2/1/2017, 3:09 p.m.
Walmart has opened its first training academy in Plainfield, at
12690 S Route 59. Academies are a dedicated facility located in, or adjacent to, a
Walmart Supercenter where hourly supervisors and department managers will receive up to six weeks of hands-on training that combines both the classroom and the sales floor.
"Our training academies help provide associates with the skills they need to succeed
and advance, while creating a better and more consistent customer experience," said Walmart Vice President and Regional General Manager Irfan Badibanga. "Skills
training increases productivity, confidence and knowledge which leads to greater job satisfaction, personal and professional growth and helps make working at Walmart a smart career choice."
Walmart has created a new end-to-end training program called Pathways for associates at all levels of store operations, from entry-level to Regional General Manager. Hourly frontline supervisors and department managers will attend a dedicated two-week training program at the academy facility as part of Pathways.
- The first week is dedicated to retail fundamentals and gaining core retail
- The second week is dedicated to training on the sales floor to gain the
knowledge and skills to run the specific department where the associate works.
- Areas of study include leadership, merchandising, operations, technology
and customer service, in addition to the department-specific training.
- Academy graduates will have the skills and confidence to run outstanding
departments, lead people and deliver a great customer experience.
Walmart plans to build approximately 200 academies in the U.S. by the end of 2017.
Each academy will train associates from approximately 25 nearby stores. Benefits
- Making training more accessible to more associates. By being closer to where
people work and live, associates can be home each night rather than being away from
home for two weeks of training.
- Taking associates out of their home store so they can focus solely on training
for two weeks while still utilizing a real-life Walmart sales floor as a training
- Training more than 140,000 associates a year.
Each academy will have its own team of dedicated associates with retail operations
experience to lead the training. All academy stores go through a rigorous auditing
process to make sure they are able to deliver the teaching, training and development that associates should receive at the academy.