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Michael Hansen (right), ombudsman for the Illiana Expressway project and Mary Tatroe field questions from Will County board members during last week’s Executive Committee meeting.

Michael Hansen (right), ombudsman for the Illiana Expressway project and Mary Tatroe field questions from Will County board members during last week’s Executive Committee meeting.

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Earning their trust

Ombudsmen to provide information to impacted residents about Illiana, third airport

They have been hired to provide information to property owners who live on land that one day be a major expressway and a regional airport. They are referred to as ombudsmen and by definition that means they will “investigate complaints” and “mediate fair settlements.”