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Gary Mueller gives a brief overview of his new role as ombudsman for the third airport.

Gary Mueller gives a brief overview of his new role as ombudsman for the third airport.

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Earning their trust

Ombudsmen to provide information to impacted residents about Illiana, third airport

They have been hired to provide information to property owners who live on land that one day be a major expressway and a regional airport. They are referred to as ombudsmen and by definition that means they will “investigate complaints” and “mediate fair settlements.”