West Suburban Community Pantry recently began using the Instant Language Assistant (ILA) by Translate Live to defeat the language barrier that was impeding their ability to serve their increasingly diverse migrant population.
The new device is changing the way staff and volunteers communicate with customers who speak more than 17 global languages now seeking groceries, household items, and services at WSCP. “It’s a critical piece of equipment,” says Pantry CEO Suzanne Armato. “More than half of our community doesn’t choose English as their first language. Ensuring we connect our community to the healthy foods they want and need and support services that can help stabilize and improve their lives – well that begins with talking to one another.”
The ILA supports 120 languages. It offers a variety of dialects, and it can be loaded with common phrases to ease in specific uses. The ILA is used by volunteers and staff to welcome customers, introduce them to the supportive services and assist with check-in and registration. The device features two screens—the text and screen colors can be changed to aid customers with low vision. Customers can speak or text using the tablet, or they can enter a virtual chat room and use their own phone without setting up an account.
“I’ve seen firsthand the power of this small piece of hardware,” says Paul Matsushima, Director of Pantry Operations. “Recently, I helped several newly immigrated individuals sign up to get groceries using the ILA. It allowed us to have a conversation and put us on equal footing. It really breaks down the language barrier and reduces the stress of a new situation for all. We could use a lot more to help assist our community. One really isn’t enough.”
West Suburban Community Pantry located in Woodridge served more than 110,000 individuals in DuPage and Will County seeking food and resources last year. Implementing the use of devices like the ILA is critical to increasing the efficiency of pantry operations and serving with dignity.
West Suburban Community Pantry (WSCP) increases access to nutritious foods through our in-person food pantry, online ordering, senior home delivery, and child nutrition programs in local school districts. Serving more than 9,000 community members in DuPage and Will County each month, WSCP additionally supports families in reaching a higher quality of life by providing financial assistance, wellness workshops, and counseling with a focus on crisis stabilization. Visit www.wscpantry.org to learn more.